Hypercom ICE 5500 Manual de usuario descargar pdf (Pagina 16)

Chapter 1

1-4 ICE Series Troubleshooting Manual 940331-002, rev. A

Requesting Repairs

Hypercom has the following warranties on equipment:

Five years for terminals

One year for peripherals

Step-by-Step

To request repairs:

1. Call the Hypercom POS Terminal Services Department at 800.584.1876 for a Return

Merchandise Authorization (RMA) number.

2. Provide written information about the problem or the results of diagnostic testing. This information

must accompany each piece of equipment to help expedite the repair.

3. If the equipment is to be returned to a different address, please include this information in the

shipment.

4. Pack the equipment.

5. Write the RMA number on the enclosed paperwork and on the outside of the box.

6. Ship the equipment to:

Hypercom Corporation

Attn: POS Terminal Services

2851 West Kathleen Road

Phoenix, AZ 85053

Terminal Memory

The Hypercom ICE terminals have the following standard terminal memory:

Ter m i nal Ty p e

Standard memory

ICE 5500 1.5 Meg

ICE 5700 1.5 Meg

ICE 6500 2.0 Meg

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Hypercom ICE 5500 Manual de usuario Pagina 16